FAQs
Frequently Asked Questions (FAQ)
Welcome to the Stanton Cross FAQ page! Here you'll find answers to the most common questions about our products, orders, shipping, returns, and more. If you can't find what you're looking for, feel free to contact our support team — we’re always happy to help.
🔧 Products & Availability
Q: What types of products do you sell?
A: Stanton Cross offers a wide range of home electronics, smart gadgets, and stylish furniture — all carefully selected to enhance your everyday living experience.
Q: Are your products covered by a warranty?
A: Yes, most of our electronics and gadgets come with a manufacturer's warranty. Warranty details are listed on individual product pages.
Q: Do you offer product assembly or installation?
A: For select furniture and electronics, we offer assembly or installation services at checkout (where available). Contact us for more details.
🚚 Orders & Shipping
Q: Do you offer international shipping?
A: Yes!
Q: How can I track my order?
A: Once your order is shipped, you'll receive a confirmation email with a tracking number and link to follow your delivery.
💳 Payments & Promotions
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and more. All transactions are securely processed.
Q: Do you offer financing or buy-now-pay-later options?
A: Yes! We’ve partnered with trusted providers to offer flexible payment plans at checkout. Terms and eligibility will vary.
Q: Can I use multiple promo codes on one order?
A: Only one discount code can be applied per order unless stated otherwise in the promotion terms.
🔄 Returns & Exchanges
Q: What’s your return policy?
A: We offer a 30-day return window on most items. Products must be in original condition and packaging. Visit our Returns & Refunds page for full details.
Q: How do I start a return?
A: Simply head to our Returns Portal or contact our support team with your order number. We'll guide you through the process.
Q: What if I receive a damaged or faulty product?
A: We’re sorry that happened! Please reach out to us within 7 days of delivery with photos and your order number — we’ll make it right.
📞 Customer Support
Q: How can I contact Stanton Cross?
A: You can reach us via email at thestantoncrossgroup@gmail.com, through our live chat, or by filling out the contact form on our Contact Us page.
Q: What are your customer service hours?
A: Our support team is available Monday–Friday, 9am–6pm (local time). We aim to respond to all inquiries within 24 hours.
Still have questions?
We're here to help — just reach out to our friendly support team anytime!